Return Policy

Last updated November 1, 2018

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return us a full refund or exchange. Please refer to the details of the return policy below.

Return goods

All returns must be made within 15 (15) days from the date of purchase, whichever is the postmark. All returned items must be new and unused with all original tags and labels.

Return process

Return to an item, please send an e-mail to customer service to get the return authorization (RMA) number. After receipt of RMA, safely place items in their original packaging. Please provide proof of purchase and mail them back to the following address:

深圳祖家网络科技有限公司(Shenzhen Zujia Network Technology Co., Ltd.) Contact: Return

RMA number: (should be written here)

广东省深圳市龙岗区龙岗街道罗瑞合南街28号C402号(No. C402, 28 Luoruihe South Street, Longgang District, Shenzhen, 518116, Guangdong Province)

Please note that you will be responsible for all return freight. We strongly recommend that you use traceable methods to send your returns.


After receiving your return and checking the status of your project, we will handle your return or exchange. Please allow at least seven (7) days to return or exchange your products. When your return has been processed, we will notify you by email.


For defective or damaged products, please contact us at customer service number to arrange refund or exchange.

Please note that

The final sale of sales items can not be exchanged.

This return policy only applies to China (more options for customers outside China).


If you have any questions about the return policy, please contact us:

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